YourBusinessAddress Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity, and Certified Accountants Ltd trading as YourBusinessAddress under which you can access and use the services offered through our

website, https://www.yourbusinessaddress.co.uk. Please note that the legal rights will differ depending on whether you are a business or a consumer. By accessing our services, you agree to have read, understood, and agree to be bound by all these legal terms. YOU ARE PROHIBITED FROM USING THESE SERVICES IF YOU DO NOT AGREE WITH THESE

LEGAL TERMS. The terms outline the expectations and responsibilities of both parties involved in the service agreement. These terms also contain Complaint Policy.

We reserve the right to modify or change these Terms and Conditions at any time at our sole discretion. It is your responsibility to review these Terms periodically for any changes. Continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.

1.    Information About Us

Certified Accountants (TA YourBusinessAddress) owns and has all intellectual property rights over our website and material published on it. We offer professionals and businesses a range of business setup, office rental, and business support solutions. Certified Accountants Ltd is a private limited company registered in the United Kingdom under company number 07893838, and its registered office situated at 3 Woodman Parade, Woodman Street, London, United Kingdom, E16 2LL.

For more information, you can contact us by email

at info@yourbusinessaddress.co.uk or by phone +44 (0) 208-226-4933.

2.     Definition and Interpretations

In these terms, the following expressions have the following meaning:

Terms and Conditions - These are the terms of the legal contract between Certified Accountants (TA YourBusinessAddress) and our customers for the supply of our services.

Intellectual property rights - This means that we are the legal owner and have rights of our services, including databases, software, website designs, photographs, graphics, trademarks, and logos.

Users, customers, customer, you, your, account handler, their, they, them – This refers to the business or the company and or persons named as directors of the company / business both in their capacity as Directors and private individuals. Account handlers and resellers are also deemed as our customers if they are paying subscription fees for and / or managing more than 1 company / business which have different directors.

Service provider, us, we, our - Certified Accountants Ltd (TA YourBusinessAddress) under UK company registration number 07893838.

Website - Refers to YourBusinessAddress

site  https://www.yourbusinessaddress.co.uk/

Order - The services that you purchase on our website or through links emailed to you.

Services - Refers to the services advertised on our Website and available for purchase, and any additional services where applicable.

Additional services - Refers to complementary services that YourBusinessAddress offer alongside our core services.

KYC documents/requirements - Refers to documents used in the KYC process to verify the identity of YourBusinessAddress customers.

KYC - Refers to Know Your Customer.

Post - Refers to letters and parcels received, held or forwarded to a client, up to a maximum of 10 kg and no larger than the size of a shoe box.

Post releasing - Refers to the post item collection, scanning and emailing the letters received and forwarding of the post items.

Post/mail forwarding - Refers to a service forwarding a customer's post from YourBusinessAddress business centre to customers' addresses.

Post collection - Refers to the process where customers can collect their post item from our business centres.

Courier collection - Refers to the process where a courier service picks up mail and packages from a designated location.

Post Scanning - Refers to the process of converting physical mail such as letters into digital formats.

Post / Mail Handling - Refers to the process of managing incoming and outgoing mail.

Primary contact - Refers to the person responsible for communication and coordination between the company/business/company directors/company shareholders and YourBusinessAddress.

Working day - Refers to any day other than Saturday, Sunday, or a public holiday in the UK.

GBP - Refers to British Pound Sterling.

Chargeback/dispute - Refers to the action of filing a complaint against the payment made/charged and demanding a refund.

Discretionary fee - Refers to a charge that is set at the discretion of YourBusinessAddress.

3.    Intellectual Property Rights

i)   We are the legal owner or licensee of all intellectual property rights of our services, as well as the databases, software, website designs, functionality, photographs, audio, video, texts, graphics, logos, and marks. The marks include trademarks, patents, and service marks.

ii)   Our content and marks are protected by copyright and trademark laws. The Content and Marks are provided through our Services, AS IS.

iii)   When using our website, you must not download, republish, reproduce, distribute, store, modify, create derivative works of, publicly display, or create any of the material, except:

·         Your computer stores files that are automatically cached by a Web browser.

·         Your computer temporarily stores copies in RAM incidental to viewing a document obtained from the website.

·         If you download our application for your use.

iv)   Materials on our website should not be used for commercial purposes without obtaining a written agreement from us.

v)   Any alteration or deletion of proprietary rights notices from copies of materials from the website, trademark, or copyright, your right to use the Website will cease immediately, and you will be required, at our option, to return or destroy copies you have made.

4.     Access and Use of Our Website

These Terms permit you to access and use the Website for your use only free of charge. Note that all information collected on the Website is subject to our Privacy Policy.

a)   Information provided on this site is for informational purposes

Information on this is not a substitute for professional advice. The site has been developed for general educational purposes and every user needs to verify each piece of information with other reliable sources before making decisions based on that information.

b)   Use the site for lawful purposes

The Website may only be used for lawful purposes as per these Terms of Business. By interacting or purchasing our Services you agree not to:

·         Violate any local or international law and regulation.

·         Impersonate the Company, customer, or a Company employee to exploit others by asking for personal information.

·         Re-use, alter, download, or use our Content and Marks without our consent.

·         Engage in any conduct that restricts anyone from using the Website or exposes them to liability.

·         Use bots or automation devices to access the Website for any purpose including disruption with the proper working of the site.

·         Copy any material on the site for any purpose without prior written agreement.

c)   Changes on the website

We reserve the right to withdraw or amend the Content on our site without notice. Material on the Website may be out of date at any given time, we may change or update the content regularly. The content may not necessarily be up-to-date, we may update the information when necessary.

d)   Links to external websites

·         i) If our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

·         ii) Users should verify the credibility of information on external websites before making any decisions based on that information.

·         iii) You must not access a link in a way that suggests any form of association or endorsement on our part without our consent.

·         iv) We have the right to withdraw linking permission or disable all or any social media features without notice at our discretion.

e)   Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We

have no control over the content of these sites or resources and accept no responsibility for them or for any loss or damage that may arise.

f)   Your comments

·         i) By these Terms of Use, you agree that any comments posted by you on our Website and/or Social Media Pages or in review forums can be viewed by the public. We have no control over, or liability for, how this information is used by any third party who views your comments.

·         ii) We have the right to remove any posting you make on our Website and/or our Social Media platforms if, in our sole opinion, it does not comply with the content standards set out in our Policy.

·         iii) All other comments for technical support and other communications relating to the Website should be directed to: info@yourbusinessaddress.co.uk.

h) Data protection and GDPR

GDPR laws state that personal data should be kept for no longer than is necessary for the purposes for which it was collected. According to the Money Laundering Regulation, CDD documents must be kept for a minimum of 5 years. Once you have registered and paid for our service, no data deletion requests will be processed for up to 10 years. This includes clients who cancel their services with us within the 14 day refund period.

5.    Our Liability

The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties affiliated with us hereby expressly exclude:

a)   All conditions, warranties and other conditions that might otherwise arise by law, common law or equity.

b)   Any liability for any direct or indirect loss or damage incurred by any user in connection to our site or connection with the use, inability to use,

or results of the use of our site, any web pages linked thereto and any material published thereon, including without limitation any liability for:

·         Loss of income or revenue

·         Loss of business

·         Loss of profits or contracts

·         Loss of anticipated savings

·         Loss of data

·         Loss of goodwill

·         Wasted management or office time

c)   And for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition does not prevent claims for loss or damage to your tangible property or other claims for direct financial loss that are not excluded by any of the categories set out above.

d)   This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability that cannot be excluded or limited under applicable law.

6.     Our Services

i)   These terms apply to all general Services offered by us and any purchases made through the Website, e-mail, or by phone. Our nature of the Services may vary depending upon individual requirements and circumstances.

ii)   Information provided when using our Services is not intended for use or distribution by any person or entity in any jurisdiction where such distribution will be contrary to law and regulations. Persons or entities who choose to use or access our Services from other locations do so at their own initiative and are solely responsible for compliance with laws and regulations.

iii)   We do not warrant that all Services will be available at all times and cannot confirm the availability until you make an order.

iv)   You may be required to select the required package of Services where appropriate.

v)   We recommend users to seek independent advice before making an order or purchasing our Services. We will not be liable for any claims or losses arising as a result of your failure to take appropriate advice.

vi)   If you purchase any document on behalf of a professional or entity, you must ensure you are not in breach of the Legal Services Act 2007 by preparing it. You are solely responsible for checking and considering whether this is legal for you.

We are currently offering the following services:

·         Company Formation

·         Confirmation Statement Filing

·         Company Closure/Dissolution

·         Company Name Change

·         Company Details Change

·         Dormant Company Annual Accounts Filing

·         VAT Registration

·         Mail Handling

·         Mail Forwarding via Scan to Email

·         Mail Forwarding via Post

·         Directors’ and Beneficial Owners’ Correspondence Address

·         Website Design and Web Hosting

·         Company Log Design

Please note that this list is not exhaustive and the services we offer may change from time to time.

7.   Making an Order

i)   All our packages have Additional Services. It is your responsibility to read and understand all the information before placing an order. It is your responsibility to get further information from us regarding the Services you intend to order before the order is placed. Should you have any queries regarding our Services, or any aspect of your order, contact us at info@yourbusinessaddress.co.uk.

ii)   It is your responsibility to ensure the completeness, accuracy, and compliance of documents you upload to our Website for our Pre- Submission Reviews.

iii)   As an authorised person for or on behalf of a company, you authorise us to file any statutory document with Companies House as per your order. You will be liable for any associated costs arising out of your failure to make payment.

iv)   We reserve the right to reject or cancel any order placed through the Services, in our sole discretion. Where we refuse, reject, or fail to process an order, we will let you know but shall have no liability regarding the refusal. If you have already paid us fees, we will refund them to you.

v)   You accept any liability for delay or cancellation of Services due to inaccuracies. Should we incur any loss as a result of your breach, you shall indemnify us for all and any liabilities, penalties, fines, awards, or costs arising directly or indirectly.

8.     Payments and Transactions Concluded Through Our Site

i)   We accept the following forms of payment:

·         Paypal

·         Visa

·         American Express

·         Mastercard

ii)   You agree to provide current, complete, and accurate Purchase Account information for all purchases made through the Services.

iii)   You agree to promptly update account and payment information, including email address, payment method, and card expiration date.

iv)   Where stated, if you subscribe to a subscription service, you agree to pay us on your recurring billing date. Details of your recurring billing cycle will be stated on the page detailing the service you wish to subscribe to and your billing dates in your online portal. The payment will be processed automatically and charged to the card/PayPal account

we have on file for you. Permission to charge you will not be requested as all of our subscription-based services stay active on a rolling basis until cancelled.

vi)   If subscription to one of the Services requires periodic payments, including but not limited to Address or Post Handling Services, you agree to pay the subscription fees when due and ensure that you always have sufficient funds in your account to cover the cost of postage for mail forwarding services.

vii)   The initial cooling-off period is 14 days from the date you purchase any of our subscription services. After this, we require a minimum of 7 calendar days’ notice before your billing date to cancel your subscription. If you have a virtual office service with us, you must not use our address at and after the time of your cancellation request, or your cancellation request will be denied.

viii)    You can pay us using someone else's bank card as long as they have provided their consent to pay us now and at later dates via recurring subscription payments. We may ask for proof that you have the card in your possession and that the cardholder has provided their consent for it to be used. If we find that the cardholder is managing the YourBusinessAddress account, we may add the cardholder as an account handler in which case the account handler and the company/business and its directors and beneficial owners will jointly be responsible for paying us our fees.

9.     Price Changes

i)   We may, from time to time, make changes to our subscription and one- off fees and will communicate any price changes to you as per applicable law.

ii)   If you have purchased a renewable service, and Companies House fees increase on or before the date that your application/filing is submitted, we will be entitled to recover the fee increase from you by charging the card we have on record.

iii)   If you have purchased a one-off service and Companies House fees increase, we will be entitled to pass on this increased fee to you. We will charge you the difference in Service fee for Companies House between the date of purchase of the Service and the date of your application/submission.

10.      Subscriptions

i)   We will contact you by email to ask if you would like to renew your subscription for yearly payments. However, we are not liable to send emails before making the payment attempt as customers acknowledge and accept while signing up that the payments for their subscriptions are recurring payments and are made in advance on a rolling basis and that they will be charged automatically on their respective billing dates from the card we have on file for them.

ii)   You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at info@yourbusinessaddress.co.uk.

11.     Provision of Services

i)   All services advertised on our website are provided in-house by our own team.

ii)   With regards to our Accountancy Services and Company Filing Services, we at YourBusinessAddress will only offer you general business assistance. However, if you require pure accounting, taxation, payroll, VAT and any other accountancy services, we will make a no-obligation referral to our main company – Certified Accountants Ltd, to assist you. Please note that such additional technical services will be billed separately from your existing subscription(s) with YourBusinessAddress.

iii)   Neither party shall under any circumstances whatsoever be liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, sales, revenue, or business; inaccurate tax calculations; loss of anticipated savings; loss of

or damage to goodwill; loss of agreements or contracts; loss of use or corruption of software, data, or information; any loss arising from the lawful termination of this Agreement or any decision not to renew it; or any loss which is indirect or consequential as a result of any act or omission of that party.

12.      Refunds Policy

i)   You are entitled to a refund if you purchase a service and then cancel before we start to process the service. The notice should be given 14 calendar days after the purchase date. For avoidance of doubt, if you give notice for a service and we commence works on the service or complete delivery of the service, you shall not be entitled to a refund for any fees or subscriptions paid up to that date; your service will be terminated from that date onwards.

ii)   You will not be entitled to a refund where we cancel a service due to your failure to supply necessary documents such as proof of ID or proof of address to ensure we fulfil our obligations regarding the current Anti- Money Laundering regulations and KYC requirements.

13.      Prohibited Activities

i)   You may not use our Services for any purpose other than the reason for which we make the Service available. The Services may not be used in connection with any marketable practices except those specifically championed or approved by us.

ii)   As a purchaser of the Services, you agree not to:

·         To recoup data or other content from Services to produce or collect, directly or indirectly, without written authorisation.

·         Defraud or mislead us or other users in an attempt to give sensitive information similar to our registered user.

·         Intrude or disable security-related features of Services.

·         Use any information obtained from the Service to abuse or harm any person.

·         Use the Services in a manner that doesn’t comply with laws or regulations.

·         Impersonate or use other people’s identities or personal details to apply for our services.

14.      Disclaimer

i)   The Services are handed as is and as available. You agree that use of the Services shall be at your sole risk.

ii)   To the fullest extent permitted by law, we disclaim all guarantees, express or inferred, in connection with the services and your use thereof, including, without limitation, the inferred guarantees of merchantability, fitness for a particular purpose, and non-infringement.

We make no guarantees or representations as to the delicacy or absoluteness of the content of the Services or the content of any websites or mobile operations associated with the Services and will assume no responsibility or liability for any:

·         Crimes, miscalculations, or inaccuracies in the content and copies of materials.

·         Particular injury or property damage of any nature resulting from your access to and use of the Services.

·         Any unauthorised access or use of our secure servers and/or any particular data and/or financial information stored therein.

·         Any interruption or cessation of transmission to or from the Services.

·         Any bugs, contagions, trojan nags or the like that may be transmitted to or through the Services by any third party and/ or through the services by any third party, and/ or

·         Any crimes or deletions in any content and copies of the Website materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or else made available through the Services.

iii)   We don't warrant, plump, guarantee, or assume responsibility for any product or service announced or offered by a third party through the services, any links website, or any website or mobile operation featured in any banner or other announcement and we won't be a party to or in any way responsible for covering any sale between you and any third- party product or service providers.

iv)   With the purchase of a product or service through any medium or in any terrain, you should use your judgement and exercise caution where necessary.

15.      Miscellaneous

i)   These Legal Terms and policies or operating rules posted by us on the Services or concerning the Services constitute the entire agreement and understanding between you and us.

ii)   Failure to exercise or apply any provision of these Legal Terms by us shall not operate as a waiver of such right or provision.

iii)   These Legal Terms operate to the fullest extent admissible by law. We may assign some or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, detention, or failure to act due to any cause beyond our reasonable control.

iv)   If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

v)   There's no partnership created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by having drafted them. You hereby waive any defences you may have grounded on the form of these Legal Terms and the lack of signature by the parties to execute these Legal Terms, and this does not affect the validity and enforceability of any remaining provisions.

Complaints Policy

This document provides guidelines for handling and providing complaint resolution made by our customers. Each staff member is responsible for reviewing the content in the policy below.

Policy Statement

At YourBusinessAddress we aim to offer and provide service tailored to our customers' needs, however, we believe if a client wishes to express a complaint or dissatisfaction, they should do so easily. It's YourBusinessAddress’ policy to receive and review complaints, which we take as a learning curve to offer better services and improve customer support. However, communicate with us using the contact details listed below, if you have any inquiries about our Services generally.

Purpose

The purpose of this policy is to ensure that complaints are handled quickly and taken seriously.

Our complaint management system aims to provide information that we can use to improve the quality of our services, guidelines, and complaint handling.

The policy provides guidelines to our staff and individuals/ customers who wish to file complaints about the way we offer services and guidelines for our management complaint operation system.

You can raise your complaints to info@yourbusinessaddress.co.uk if you feel your issue has not been resolved to your satisfaction after speaking with our support team.

When submitting a formal complaint, please include a subject title of ‘Client Complaint' and indicate the following information:

·         your full name

·         your order number (if applicable)

·         complaint information

We'll respond to your complaint within 2 working hours of your receipt.

Scope

The policy applies to all staff managing complaints from clients made to or about us regarding our service, staff, and how we handle our complaints.

Complaint Management System

Staff who receive complaints should resolve the issue immediately if possible. After knowing the problem, each staff member or manager handling the complaint should suggest an action plan to resolve the complaint. However, the manager or staff member should as the plaintiff make his or her complaint in writing to YourBusinessAddress and give a procedure on complaint handling if the proposed action isn't respectable to the plaintiff.

In situations where we have no control over third-party services you purchased, the complaint should be submitted to the third party responsible for the service.

Terms of Services Company Closure Terms

1.   Customers retain the right to cancel the service and receive a full refund within 14 days, provided our team has not commenced any work. If you cancel after work has begun on your Company Closure/Dissolution, you shall not receive a refund.

2.   Payment is strictly non-refundable or transferable once your Company Closure application has been submitted to Companies House.

3.   A valid ID document for at least one company director is mandatory for the submission of the Company Closure/Dissolution application to Companies House. We will require One Photo ID, and One valid Proof of Address. Further examinations or verifications may be required.

4.   We will not be liable to deal with objections submitted to your company closure/dissolution by any third parties.

5.   We will not be liable for any delay occurred in the company closure/dissolution process resulting from the customer's delayed response, unavailability of necessary information or documents, delayed payments, delayed response from Companies House or HMRC, technical difficulties with the Companies House / HMRC website, or any other delay that is beyond our control.

6.   We will not be liable for any mistakes made by you while completing your form. To rectify any mistakes, notify us by email,

at info@yourbusinessaddress.co.uk, prior to the submission of your statement to Companies House.

7.   All received orders will be reviewed and processed exclusively during our office hours.

8.   It is the director's responsibility to inform all interested parties by sending the signed copy of the application to close the company to all interested parties within 7 days of it being submitted. We disclaim liability of notifying directors, third parties, or interested parties.

9.   By accepting these terms and conditions customers acknowledge that this is an application only service and does not include the payment for submission of other filings including but not limited to a confirmation statement filing, annual accounts submission, VAT deregistration, VAT payments, and VAT return submissions. We disclaim any liability to complete such filings on behalf of the customer.

10.   We disclaim any liability for the errors or omissions made while submitting a company closure application on behalf of the customer.

11.   If the misuse of our service by the customer results in us incurring a loss, the customer will be required to compensate us for such loss plus any additional expenses incurred in the process of limiting and recovering the loss. Where the exact value of a loss is not known, an estimate will be provided.

12.   We disclaim any liability for the losses customers may incur by or while using our services.

13.   We reserve the right to request additional information (including image and video files) or documentation to verify customer payments made to us. In the event where we suspect the payment made to us by the customer as a fraudulent payment, we reserve the right to refuse offering our services and disclaim any liability for any subsequent losses incurred by the customer.

14.   If a customer raises a chargeback/dispute without serving us with an acceptable cancellation notice (see point 1), whilst or after using our service, we reserve the right to pursue legal channels to recover payments owed to us and will pass on (to the customer) all expenses incurred including chargeback fees and fees associated but not limited to courts, solicitors, bailiffs, and debt collection agencies.

Company Formation Terms

1.   Customers retain the right to cancel the service and receive a full refund within 14 days of making their order, provided our team has not commenced any work. If you cancel your order after work has begun on your company formation, you shall receive no refund.

2.   Payment is strictly non-refundable or transferable after we have submitted your company formation application to Companies House regardless of the results of the submission i.e., the application is accepted or rejected.

3.   If your application is rejected due to any error by ourselves, we will resubmit the application after correcting the error for no additional cost to you. However, if your application is rejected due to an error or any fault by you, we can resubmit the application if you resolve the error or fault and provide any additional information we may require, but for an additional fee equal to the standard price of the service.

4.   We are not accountable for any mistakes you may have made while completing your company formation application (for example: spelling

mistakes, incorrect company name, incorrect date of birth, etc.). You must notify us by email at info@yourbusinessaddress.co.uk of any errors prior to the submission of your application to Companies House.

5.   We do not guarantee that the application will be processed within 1 working day. The time required to process the application is subject to Companies House processing times.

6.   We do not guarantee that the application will be accepted by Companies House.

7.   We disclaim liability for any delays in the company formation process caused by your inability to provide the required information, documents, or payments.

8.   Company Formation Documents will be shared with you via email if the application is accepted by Companies House. Company formation documents include Certificate of Incorporation, Memorandum & Articles of Association. Documents like Corporation Tax Activation Code, Authentication / Webfiling Code, UTR number are not considered company formation documents. They are sent in the post by Companies House and HMRC approximately 21 days after the company is incorporated. You must ensure that you have the correct mail handling package in place that enables you to access these documents.

9.   We will require ID documents for all directors, shareholders, and account handlers of the company to submit the Company Formation Application to Companies House. We will require one Photo ID and one valid Proof of Address for verification. Your application will not be submitted to Companies House until your ID documents have been verified.

10.   Should interactions occur between our team and an individual other than the director, it is essential that we obtain a signed letter of authorisation from the director, granting us permission to engage with the designated Account Handler along with necessary ID documents for the Account Handler.

11.   ID Documents in all languages are accepted; however, if we cannot translate the documents ourselves, an independent translator will need to be hired for a one-off fee of £12.00. You will be asked to pay us this fee to translate the documents.

12.   Customers opting for the use of their own address to be used as the registered office address and director’s correspondence address for their company acknowledge that their address will be made publicly visible on Companies House website.

13.   Customers opting for the use of any address other than ours to be used as the registered office address for their company will need to provide a valid proof of address for the address that is being used along with ID documents for the property owner giving their permission to the director/shareholder of the company and acknowledging the risks associated with it.

14.   We reserve the right to change the prices of our company formation service without prior notice or explanation.

15.   If you have purchased a one-off company formation service and Companies House fees increase, we will be entitled to pass on this increase to you and will charge you the difference in the Companies House fee. We will do this by charging the card we have on file for you or by asking you to make a separate payment from our website.

16.   Customers are responsible for checking the availability of the company name they have chosen for their company before submitting their application to Companies House.

17.   Customers are responsible for checking if the company name selected is appropriate, does not contain sensitive words, and is acceptable to Companies House.

18.   Our company formation service is only for the incorporation of a private limited company limited by shares in the UK.

19.   All companies are incorporated with 10 ordinary shares of nominal value £1.00 per share making the initial share capital of the company

£10. Companies having a different configuration/structure should contact us via email at info@yourbusinessaddress.co.uk to proceed with their company incorporation.

20.   We disclaim any liability for the errors or omissions made while submitting a company formation application on behalf of the customer.

21.   If the misuse of our service by the customer results in us incurring a loss, the customer will be required to compensate us for such loss plus any additional expenses incurred in the process of limiting and recovering the loss. Where the exact value of a loss is not known, an estimate will be provided.

22.   We disclaim any liability for the losses customers may incur by or while using our services.

23.   We reserve the right to request additional information (including image and video files) or documentation to verify customer payments made to us. In the event where we suspect the payment made to us by the customer as a fraudulent payment, we reserve the right to refuse offering our services and disclaim any liability for any subsequent losses incurred by the customer.

24.   If a customer raises a chargeback/dispute without serving us with an acceptable cancellation notice (see point 1), whilst or after using our service, we reserve the right to pursue legal channels to recover payments owed to us and will pass on (to the customer) all expenses incurred including chargeback fees and fees associated but not limited to courts, solicitors, bailiffs, and debt collection agencies.

Company Name Change Terms

1.   Customers retain the right to cancel the service and receive a full refund within 14 days, only if our team has not commenced any work. If you cancel after work has begun on your application, you shall receive no refund.

2.   Payment is strictly non-refundable or transferable once your Company Name Change application has been submitted to Companies House.

3.   ID documents for at least 1 director of the company will be required for us to submit the Company Name Change application to Companies House on your behalf. We will require one Photo ID and one valid Proof of Address for verification.

4.   We do guarantee that the application submitted to Companies House will be processed within 1 working day, and we will not be liable for any delay caused by Companies House in processing the application.

5.   The proposed name for your company, which will be submitted to Companies House, will be in accordance with the Special Resolution Document that you will complete and email to us. We will not be liable for any mistakes you have made while filling out your company name, completing your form, or the Special Resolution Document. To rectify mistakes, you need to inform us via email

at info@yourbusinessaddress.co.uk before your application is submitted to Companies House.

6.   Customers are responsible for checking the availability of the new company name before submitting their application.

7.   A Special Resolution must be passed and signed by all the Directors of the company before the application is submitted to Companies House. It is the company director’s responsibility to provide the Special Resolution Document to the board of directors.

8.   We disclaim any liability for the errors or omissions made while submitting a Company Name Change application on behalf of the customer.

9.   If the misuse of our service by the customer results in us incurring a loss, the customer will be required to compensate us for such loss plus any additional expenses incurred in the process of limiting and recovering the loss. Where the exact value of a loss is not known, an estimate will be provided.

10.   We disclaim any liability for the losses customers may incur by or while using our services.

11.   We reserve the right to request additional information (including image and video files) or documentation to verify customer payments made to us. In the event where we suspect the payment made to us by the customer as a fraudulent payment, we reserve the right to refuse offering our services and disclaim any liability for any subsequent losses incurred by the customer.

12.   If a customer raises a chargeback/dispute without serving us with an acceptable cancellation notice (see points 1 & 2), whilst or after using our service, we reserve the right to pursue legal channels to recover payments owed to us and will pass on (to the customer) all expenses incurred including chargeback fees and fees associated but not limited to courts, solicitors, bailiffs, and debt collection agencies.

Company Structure Change Terms

1.   Customers reserve the right to cancel the service and receive a full refund within 14 days, provided our team has not commenced any work. If you cancel after work has begun on your requirements, no refund shall be due to you.

2.   Payment is non-refundable and non-transferable once the changes have been submitted to Companies House.

3.   We will not be accountable for any mistakes you may have made while providing your details to us. You must notify us by email

at info@yourbusinessaddress.co.uk of any errors before we submit/report changes in your company to Companies House.

4.   ID documents for at least one director of the company will be required. We may also request ID documents for the person communicating with us on behalf of the director if applicable. Additional documents will be required based on the changes you wish to report to Companies House.

5.   It is the director’s responsibility to retain and store the documents issued by Companies House acknowledging the changes made to the company.

6.   A signed appointment letter will be required for a new director appointment.

7.   A signed resignation letter will be required for a director termination.

8.   Directors are responsible for maintaining the amount of money equivalent to the share capital reported to Companies House in their company’s bank account.

9.   In the case of a share transfer for a consideration more than £1000, stamp duty will be applicable. Directors are responsible for paying the stamp duty themselves.

10.   Customers are responsible for ensuring that the information provided to us is factually correct and not incorrect before we submit the information to Companies House.

11.   The time required for the changes to be processed and reflected on the Companies House register depends on the processing time of Companies House.

12.   We disclaim any liability for the errors or omissions made while submitting the details to Companies House on behalf of the customer.

13.   If the misuse of our service by the customer results in us incurring a loss, the customer will be required to compensate us for such loss plus any additional expenses incurred in the process of limiting and recovering the loss. Where the exact value of a loss is not known, an estimate will be provided.

14.   We disclaim any liability for the losses customers may incur by or while using our services.

15.   We reserve the right to request additional information (including image and video files) or documentation to verify customer payments made to us. In the event where we suspect the payment made to us by

the customer as a fraudulent payment, we reserve the right to refuse offering our services and disclaim any liability for any subsequent losses incurred by the customer.

16.   If a customer raises a chargeback/dispute without serving us with an acceptable cancellation notice (see points 1 & 2), whilst or after using our service, we reserve the right to pursue legal channels to recover payments owed to us and will pass on (to the customer) all expenses incurred including chargeback fees and fees associated but not limited to courts, solicitors, bailiffs, and debt collection agencies.

Confirmation Statement Filing Terms

1.   Customers retain the right to cancel the service and receive a full refund within 14 days of making their order, provided our team has not commenced any work. If you cancel your order after work has begun on your Confirmation Statement filing, you shall not be entitled to a refund.

2.   Payment is strictly non-refundable or transferable after we have filed your confirmation statement with Companies House.

3.   We disclaim liability for any mistakes made by you while completing your form. To rectify any mistakes, you should notify us by email

at info@yourbusinessaddress.co.uk prior to the submission of your statement to Companies House.

4.   An additional charge will be imposed for notifying Companies House of any changes in the share capital and shareholder information through the submission of a confirmation statement.

5.   We will not be liable for any delay in the completion of the confirmation statement filing resulting from the customer's delayed response, unavailability of necessary information or documents, delayed payments, delayed response from Companies House or HMRC, technical difficulties with the Companies House website, or any other delay that is beyond our control.

6.   All received orders will be reviewed and processed exclusively during our office hours.

7.   We shall not be held accountable for any penalties incurred by Companies House or HMRC due to late filings.

8.   We disclaim any responsibility should your company be closed, dissolved, or struck off the Companies House register due to non- compliance with the statement filing requirement.

9.   In the event of any outstanding payments for other services rendered by us, the filing of the confirmation statement cannot proceed. Customers using our address for their company should ensure the validity of their service contract and keep their account active, including ensuring that the payments for their services are up to date.

10.   An additional fee will apply when filing the confirmation statement using a paper form.

11.   Valid ID documents for at least one company director are mandatory for the submission of a confirmation statement to Companies House. We will require One Photo ID and One valid Proof of Address for verification. Additional documentation may be required depending on the nature of your business and your requirements.

12.   Once your confirmation statement has been filed and accepted by Companies House, it is your responsibility to verify the information on their website.

13.   We disclaim any liability for the errors or omissions made while filing a confirmation statement on behalf of the customer.

14.   If the misuse of our service by the customer results in us incurring a loss, the customer will be required to compensate us for such loss plus any additional expenses incurred in the process of limiting and recovering the loss. Where the exact value of a loss is not known, an estimate will be provided.

15.   We disclaim any liability for the losses customers may incur by or while using our services.

16.   We reserve the right to request additional information (including image and video files) or documentation to verify customer payments made to us. In the event where we suspect the payment made to us by the customer as a fraudulent payment, we reserve the right to refuse offering our services and disclaim any liability for any subsequent losses incurred by the customer.

17.   If a customer raises a chargeback/dispute without serving us with an acceptable cancellation notice (see point 1), whilst or after using our service, we reserve the right to pursue legal channels to recover payments owed to us and will pass on (to the customer) all expenses incurred including chargeback fees and fees associated but not limited to courts, solicitors, bailiffs, and debt collection agencies.

Dormant Accounts & Corporation Tax filing Terms

1.   Customers reserve the right to cancel the service and receive a full refund within 14 days, provided our team has not commenced any work. If you cancel after work has begun on your accounts, you shall not be entitled to a refund.

2.   Payment is non-refundable and non-transferable once the accounts have been submitted to Companies House or the Corporation Tax return has been submitted to HMRC.

3.   Customers acknowledge that companies trading are not eligible for submitting Dormant Accounts. It is the customer's responsibility to ensure that their company qualifies to submit dormant accounts in accordance with Companies House and HMRC guidelines.

4.   We require ID documents for at least one director of the company for KYC verification. Additional documentation may also be required.

5.   We will require an Authentication Code for submitting Dormant Accounts with Companies House and a UTR (Unique Taxpayer Reference) for notifying HMRC that your company has been dormant.